Curtis B. Hill is the Vice President of Technical Support Customer Assurance at Cisco, the worldwide leader in networking that transforms how people connect, communicate and collaborate. Mr. Hill has become renowned for his expertise in business development and services, sales and marketing savvy, team building and partner management skills, and background in profits and loss. His other proficiencies lie in communication, global leadership and customer relationship management. On a daily basis, Mr. Hill leads the technical support services customer assurance team in minimizing critical customer issues across functional and geographic boundaries, and he identifies systemic issues. He ensures that teams throughout the organization are equipped with the knowledge and tools required to prevent future issues from occurring.

Thirty years of professional experience supplement Mr. Hill’s profound interest in technology and a passion for service. Ever determined to shape leaders in technical support customer assurance, he remains abreast of trends and developments that enable evolution and continued company advancement. He is a Cisco Certified Internetwork Expert with a Novell Certification and various industry-standard credentials, and he is also a field services member of the Technology Services Industry Association. Mr. Hill has contributed his knowledge of the world of solid customer service to a number of books, co-authoring “Customer Service DNA: Building Blocks That Drive Customer Loyalty” and “Beyond the Diving Catch: How Organizational Learning Turns Drama into Excellence.”

Mr. Hill is a senior management professional who excels in building industry-leading support teams and developing devoted customers, while driving corporate revenues and profits. He is also a popular keynote speaker who offers innovative methodologies, processes, and measurements that allow global companies to create a culture of service that fosters growth and results. Drawing on the knowledge and insights he has gained throughout his career, which has spanned more than three decades, Mr. Hill has written two soon-to-be released books, one on customer service and one on organizational learning.

If you are interested in learning more about Curtis B. Hill, please contact him.